Commercial & Billing Terms Store Billing Integration

Refund & In-App Purchases Policy

Effective Date: September 29, 2026 Applies to: Google Play Store • Apple App Store • Web

VeloCalc Core Pricing Structure: VeloCalc V1 is distributed as a free application with full offline access to all essential mathematical, loan, investment, business, and GST calculation modules. If optional premium upgrades (such as an Ad-Free experience or advanced PDF export styling) are offered, this policy governs billing, cancellation, and refund requests.

1. App Store & Google Play In-App Purchases

When purchasing optional digital upgrades through mobile application stores:

Google Play Store Billing: Transactions on Android are processed exclusively through Google Play In-App Billing and are subject to the Google Play Terms of Service.
Apple App Store In-App Purchases: Transactions on iOS are processed exclusively through Apple In-App Purchase (StoreKit) and are subject to Apple Media Services Terms and Conditions.
VeloCalc does not collect, receive, or store your payment card numbers, bank account credentials, or billing addresses.

2. How to Request a Store Refund

Because payment processing and customer accounts are maintained by the platform operators, refund requests must be initiated through the respective store:

Google Play Store (Android)

Within 48 Hours: You can typically request a refund directly through Google Play:
1. Open a web browser and navigate to play.google.com/store/account/orderhistory.
2. Find the VeloCalc transaction and click "Request a refund".
3. Select the reason and submit the form. Google typically decides within 1 business day.
After 48 Hours: Contact our developer support at [email protected] with your Google Play Order Number (starts with GPA.) for manual review.

Apple App Store (iOS)

Apple manages all refunds directly under its developer agreements:
1. Navigate to reportaproblem.apple.com on your iPhone, iPad, or Mac.
2. Sign in with your Apple ID.
3. Select "I'd like to..." > "Request a refund".
4. Choose the reason and select VeloCalc from your purchase history.

3. European Union & UK 14-Day Statutory Right of Withdrawal

Under the EU Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations:

Consumers residing in the European Union, European Economic Area (EEA), or United Kingdom ordinarily have a statutory right to cancel a digital purchase within fourteen (14) days without providing any reason.
When you purchase instant digital software features or consumable digital content, you explicitly acknowledge that the performance begins immediately and you agree to waive the statutory 14-day right of withdrawal once download or digital fulfillment has commenced, in accordance with Article 16(m) of the Directive.

4. Australian Consumer Law Statutory Guarantees

For Australian consumers, our digital goods come with non-excludable guarantees under the Australian Consumer Law (ACL). If a digital feature experiences a major failure (e.g., does not activate after payment and cannot be rectified within a reasonable timeframe), you are entitled to a full refund or compensation under Schedule 2 of the Competition and Consumer Act 2010 (Cth).

5. India Consumer Protection (E-Commerce) Rules, 2020

In compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020:

VeloCalc ensures transparent pricing with no hidden checkout surcharges.
In the event of duplicate billing or accidental multiple transactions caused by network latency, affected users can submit their transaction UTR or Google Play Order ID to [email protected] for verified resolution within 7 business days.

6. Billing Support Contact

If you encounter billing discrepancies, duplicate charges, or require guidance on refund submissions, please reach out to our dedicated support team:

VeloCalc Customer Support & Billing
Email: [email protected]
Legal & Policy: [email protected]
Response Time: Within 24–48 business hours.